Support
Stuck somewhere, or have an idea? Here are answers to the most common questions. If yours is not here, just email us.
Where is my progress saved?
On your device itself. Mosswick has no account and no online storage for your game. If you delete the app, your progress goes with it.
Do I need an account?
No. You open the app and start. There is no login and we do not ask for a name or email address.
I do not know what to do. Now what?
Tap the goal sign at the top left. It shows what you can do now, and the "Show the way" button points you in the right direction. Grandpa's letters in the menu help too.
Which devices does Mosswick run on?
iPhone and iPad. An Android version is planned for later, but there is no date for it yet.
When is the game coming out?
There is no release date yet. Leave your email on the home page and you will get a message as soon as it is in the App Store.
I found a bug. What can I do?
Email us what happened, which step you were on, and which device and iOS version you use. A screenshot helps. That lets us fix it faster.
How do I unsubscribe from the news email?
Use the unsubscribe link at the bottom of every email. If that does not work, email us and we will remove you right away.
Contact
Email support@playmosswick.com. We reply as soon as we can, usually within a few working days.